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We encourage you to contact us by e-mail at info@booksbychance.com if you have a question or problem.

Please see Ordering from Amazon Merchants for information about buying from Amazon.com merchants such as Books by Chance.

Guarantee

Your purchases from the Books by Chance site are covered by the Amazon.com A-to-z Guarantee. Above and beyond the Guarantee of Amazon.com, we guarantee your satisfaction. Please let us know if you are not satisfied for any reason by sending e-mail to info@booksbychance.com.

Shipping

First and foremost, please read Amazon.com Marketplace Shipping Times and Rates.

We fulfill orders as promptly as possible, which is generally within 24 hours. Sometimes it is the same day. We ship Monday through Friday, and often on Saturdays. Sundays and holidays are excluded.

Expedited and international shipping is offered on many items. If you have a special need, please let us know by sending e-mail to info@booksbychance.com.

If you order multiple items, please contact as at info@booksbychance.com to see if we can reduce your shipping costs by packaging items together. Sometimes we can, sometimes we can not. We are willing to try.

Billing

Please visit the Amazon.com Help Department if you have questions about your Amazon.com account, including billing. Amazon.com handles all payment transactions for items purchased from Books by Chance.

Returns and Refunds

Please contact us directly regarding returns and refunds. We gladly accept returns within 30 days.

Privacy

Please understand that purchases made through the Books by Chance site are in association with Amazon.com, and you should take it upon yourself to be fully aware of the Amazon.com Privacy Notice.

Books by Chance, independent of Amazon.com, has complete respect for your privacy. Since Amazon.com handles all payments, we only receive your name, address, e-mail, and shipping information. Books by Chance does not receive credit card and other billing/payment details. We may contact you by e-mail to inform you of the status of your order or in response to e-mail received. We keep your information as a record of our business, but we do not sell, trade, or give away your personal information.